FAQ's

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CAN I BRING ADDITIONAL FOOD FOR MY POP-UP EXPERIENCE?

Absolutely! Please feel free to bring your favorite food! We understand that some people may want to supply their own special food.  Just remember we provide a select variety of jar snacks, prepackaged cheeses, crackers, and non-alcoholic bottled sparkling drinks with your booking.

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DO I NEED TO CLEAN UP ANYTHING AFTER MY POP-UP?

No, we will clean up, so leave everything where it is.  All you need to do is come ready to have a great experience. We simply ask that you throw away any eaten small items you don't want into the trash can that will be provided.  

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CAN WE USE THE SET UP LONGER THAN SCHEDULED?

Yes, additional time is possible based on availability. This must be arranged in advance and additional fees apply.  See the Add On tab.

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ARE THERE ANY ADDITIONAL FEES ADDED TO THE ITEMS AND SERVICES?

Yes. Applicable sales tax will be added for each setting.

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CAN WE PAY A DEPOSIT TO HOLD A PICNIC DATE?

You can only secure a "Tablescape Rendezvous 4 Two" pop-up by paying for the service in full.  Once full payment is received, your reservation will be confirmed and secured.

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IS THERE A CANCELLATION POLICY?

See Contract tab for full details.

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WHAT HAPPENS IF IT RAINS ON THE DAY OF MY POP-UP?

Unfortunately, we cannot refund bookings on the basis of bad weather. Therefore, we ask you to check the forecast as far in advance as possible. If you have already booked and later discover it is going to rain, we will work hard to accommodate any last minute location changes (i.e. a sheltered area/indoor location). In addition, we will make reschedule accommodations for you up to two (2) months. (See Contract tab for full details.)

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WEATHER EXCEPTION

If we have already set up and extreme weather occurs within the first 30 minutes of the booking, you are eligible to a reschedule up to two (2) months from the date of the original booking.  If extreme weather occurs an hour or more into the event, no reschedule will be offered.  

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HOW FAR IN ADVANCE SHOULD I BOOK A PICNIC?

As far in advance as you can! The earlier you book your Pop-Up, you increase your chances for us to accommodate you.

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WHERE DO YOU SET-UP POP-UPS?

We can host your Pop-Up anywhere. We typically set up in public parks, but it can be in your living room, special location or backyard. For any location that you are unsure of please feel free to email or call us!   See location tab.

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(Note:  If you want us to set-up in your backyard, please make sure if you have a sprinkling system, it is not used within at least four days prior to your Pop-Up.  We cannot set up on a soggy lawn.)

 

HOW FAR WILL YOU TRAVEL TO SET UP A POP-UP EXPERIENCE?

We typically work within the Atlanta and surrounding areas.  If you have a long-distance location in mind or want it done in a private residence that is not within our standard locations; contact us and we will let you know if it is a possibility. If we agree to service a long-distance Pop-Up location outside of the Atlanta and surrounding areas, it will include travel charges.

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DO YOU PROVIDE POP-UPS FOR LARGER SETTINGS?

Yes we can provide settings for more than two.  Contact us and let us know your needs.  We will work hard to try and accommodate your request.

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DOES THE POP-UP PICNICS HOST STAY DURING OUR PICNIC?           

No, we leave after we welcome you and get you settled with the pop-up. Then we return once your picnic reservation ends. If you need us before your reservation ends, you can call or text your Tablescape Pop-Up Host (whose number will be included in your confirmation email and they will be there within 35 minutes.)

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CAN WE LEAVE WHENEVER WE WANT DURING OUR PICNIC?

If you would like to leave earlier than the confirmed end time, please give your Tablescape Host a 30-minute notice via phone call or text. You are responsible for all the picnic items until we are able to return to clean up and pack up.

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IF MY GUEST CANNOT ATTEND THE SCHEDULED PAID POP-UP EXPERIENCE, WHAT SHOULD I DO?

We understand that unexpected situations do occur, but we do not offer refunds for no shows. Therefore, we suggest you invite someone else to attend and enjoy the wonderful Tablescape Experience with you.  See the Cancellation tab for additional information.