FAQ's

CAN I BRING IN ADDITIONAL FOOD MY POP-UP EXPERIENCE?

Yes, please feel free to bring your favorite food!  Remember we provide a select variety of jar snacks, crackers, and bottled sparkling drinks as well.   

DO I NEED TO CLEAN UP ANYTHING AFTER MY POP-UP?

No, we will clean up, so leave everything where it is.  All you need to do is come ready to have a great experience. We simply ask that you throw away any small items into the trash can that will be provided.  

CAN WE USE THE SET UP  LONGER THAN SCHEDULED?

Yes, additional time is possible based on availability. This must be arranged in advance and additional fees apply.  See the Add On tab.

IS THERE A CANCELLATION POLICY?

Refunds of the actual Pop-Up package are available at least 30 days prior to Pop-Up date PLUS up to at least 2 weeks prior to the Pop-Up.  If the Pop-Up is canceled one (1) week prior to your Pop-Up date, you are eligible for a 50% refund. If you need to cancel less than 72 hours of the Pop-Up event, we can provide a complimentary reschedule up to two (2) months.  Any tax or service fees charged are non-refundable. 

WHAT HAPPENS IF IT RAINS ON THE DAY OF MY POP-UP?

Unfortunately, we cannot refund bookings on the basis of bad weather. Therefore, we ask you to check the forecast as far in advance as possible. If you have already booked and later discover it is going to rain, we will work hard to accommodate any last minute location changes (i.e. a sheltered area/indoor location). In addition, we will make reschedule accommodations for you up to two (2) months.

HOW FAR IN ADVANCE SHOULD I BOOK A PICNIC?

As far in advance as you can! The earlier you book your Pop-Up, you increase your chances for us to accommodate you.

WHERE DO YOU SET-UP POP-UPS?

We can host your Pop-Up anywhere. We typically set up in private parks, but it can be in your living room, special location or backyard. For any location that you are unsure of please feel free to email or call us!   See location tab.

(Note:  If you want us to set-up in your backyard, please make sure if you have a sprinkling system, it is not used within at least four days prior to your Pop-Up.  We cannot set up on a soggy lawn.)

DO YOU PROVIDE POP-UPS FOR LARGER SETTINGS?

Yes we can provide settings for more than two.  Contact us and let us know your needs.  We will work hard to try and accommodate your request.

HOW FAR WILL YOU TRAVEL TO SET UP A POP-UP EXPERIENCE?

We typically work within the Atlanta and surrounding areas.  If you have a long distance location in mind or want it down in a private residence that is not within our standard locations; contact us and we will let you know if it is a possibility. If we agree to service a long distance Pop-Up location outside of the Atlanta and surrounding areas, it will include travel charges.